This article is selected from the People's Daily. The author is the deputy governor of the People's Bank of China and the chairman of the National Financial Standardization Technical Committee: Fan Yifei. Original title: "Adhere to the people as the center to promote financial standardization."
General Secretary Xi Jinping pointed out that "finance should serve the real economy and meet the needs of economic and social development and the people's needs." "We must grasp the key points of improving financial services and preventing financial risks, and promote the high-quality development of the financial industry." Since the beginning of the year, the financial standardization work has implemented the decision-making arrangements of the Party Central Committee and the State Council, adhered to the people-centered development thinking, and actively explored financial standards for the benefit of the public in the areas of inclusive finance, money, gold and silver, financial technology, and network security.
Financial standards improve the level of inclusive financial services
Banking outlets are important financial service places and distribution channels for financial products. They are the direct window for the people of financial services and an important part of China's inclusive finance.
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In order to meet the growing demand for financial services of the people and continuously improve the service level of bank outlets, in 2015, the People's Bank of China and the national standardization authorities organized consumer associations, standard research institutions, and commercial banks to formulate and publish the "Basic Requirements for Banking Business Network Services". The two national standards for the Bank's Business Network Service Evaluation Guidelines stipulate the basic requirements of the banking outlets in terms of service environment and functions, service management, and consumer rights protection, and propose that the employees of the outlets actively inform the customers about the relevant service items and prices. The specific evaluation indicators provide a benchmark for consumers to measure the quality of banking services, and set a benchmark for bank outlets to improve service levels.
By the end of 2018, more than 200,000 banking outlets nationwide had carried out standardization work in different forms, more than 60% of the business outlets achieved benchmarking, and more than 10,000 business outlets passed third-party certification. The service environment of the network is optimized, the service functions are continuously improved, the service efficiency is significantly improved, the enthusiasm and initiative of the employee service customers are greatly improved, and the waiting time of the customers is significantly reduced. According to the sample survey, consumer satisfaction rose from about 75% in 2015 to about 85% in 2018, with consumer satisfaction in the sample network of certified outlets approaching 100%.
Financial standards improve monetary gold and silver services and risk prevention and control
The renminbi is the legal currency of China, and the anti-counterfeiting and appearance of the renminbi are related to the vital interests of the people.
In order to safeguard the vital interests of the people, the People's Bank of China has accelerated the formulation and implementation of monetary gold and silver standards. In 2017 and 2018, it issued the "Non-Limited RMB Banknotes", "Unsuitable Circulation of Renminbi Coins", "Technical Specifications for the Identification of RMB Cash Machines", etc. Standards have improved the standardization of renminbi recycling management and cash machine management, and improved the ability of counterfeit currency identification in the whole society.
With the support of standards, it is not advisable to strengthen the circulation of RMB, and the cleanliness of the RMB in circulation will increase, the interception capacity of counterfeit currency will be improved, and the currency circulation environment will be purified. This will not only make the people “use clean money, use money to rest assured”, but also effectively Reduce the cost of related enterprises and support the high-quality development of China's cash machine manufacturers.
Financial standards improve financial technology development and risk prevention and control
In the 21st century, mobile Internet, cloud computing, big data, artificial intelligence and other technologies have advanced by leaps and bounds, and deep integration with financial services has spawned new financial technology formats such as mobile payment, which has brought unprecedented opportunities for the high-quality development of the financial industry.
Since 2012, the People's Bank of China and relevant departments have issued about 50 financial standards around mobile payment, covering all aspects of identification codes, security specifications, interface requirements, etc., while adopting the "financial standard + testing and certification" approach to standardize advance access and In the event of supervision and risk control, support the rapid development of China's mobile payment industry, providing efficient, convenient and secure mobile payment services for the people.
Since 2017, the People's Bank of China has successively issued a number of financial technology standards such as "Technical Specifications for Mobile Terminal Payment Trusted Environment", "Cloud Computing Technology Financial Application Specification" and "Mobile Finance Based on Voiceprint Identification Safety Application Technology Specification". Standards play a leading role in the application and development of financial technology, effectively promote the integration of finance and information technology, and meet the high-concurrency, high-traffic, multi-frequency financial transaction needs of the Internet era. At present, the People's Bank of China is actively studying and formulating standard norms such as big data, blockchain, and open banks to further guide the healthy and orderly development of financial technology.
Financial standards improve the level of financial network security risk prevention and control
Financial security is the foundation of financial development. It is not only related to financial stability, but also to the vital interests of the people. Financial business is highly dependent on information technology, and financial network security standards are effective tools to ensure financial information security and reduce operational risks.
Since 2012, the People's Bank of China has successively issued standards such as the “General Rules for Information Security of Online Banking Systems”, “Guidelines for the Protection of Information Security Levels of Financial Industry Information Systems” and “Code for Power System of Financial Industry Information Systems” to provide protection for people's property security. Standard support.
Financial network security standards not only help to improve the level of financial network security protection, promote the digital development of financial services, but also bring broad development opportunities to the security equipment and security services industry, and have spawned a number of well-known mobile security enterprises. The growth and progress of the company also supports the effective landing of financial standards.
At present, the lack of financial standards, some old financial standards still exist, the number of financial product service standards is still insufficient, and can not meet the requirements of high-quality financial development. Next, we will take Xi Jinping's new era of socialism with Chinese characteristics as a guide to further enhance the mission of financial standardization work, increase the supply of financial standards, especially product service standards, and further promote the implementation of standards for the benefit of the people, and play the standard in the service entity. The role of the economy will help improve the financial services capabilities of key areas such as small and micro enterprises, private enterprises, and poverty alleviation.
(Source: People's Daily)